Collection of Keys
Our office is open Monday to Friday 9:00am – 5:00pm. You will need to collect the keys from our office within these times, finalise payment of monies and sign any remaining documents before your commencement date.
Bond Lodgement
It is important to know that all lease holders must sign the bond lodgement form at the commencement of the tenancy.
Your rental bond will be lodged with the Residential Tenancies Bond Authority and is held as security against any unpaid rent or damage to the property. Shortly after lodgement, you will receive written confirmation from the Residential Tenancies Bond Authority that they have received your rental bond and will provide you with a Rental Bond Lodgement Number.
Your rental bond will be refunded to you promptly after you have vacated the property provided that your rent is up to date and there are no monies owing for cleaning or repairs to the property.
Payment of Rent
Rent is payable monthly on or before the due date. We will provide you with a QuickRent Card for your property.
This will allow you to pay your rent in two ways:
- BPAY – by telephone or internet anytime 24 hours 7 days a week through your bank, credit union or building society.
- At any Australian Post Outlet – via cash, cheque or EFTPOS over the counter
If you are experiencing any difficulties in meeting your commitments please contact our office.
Connection Services
It is your responsibility to arrange for the connection of all services to the property including electricity, gas, telephone and water in your name.
Foxie is a simple a convenient time saving service assisting you with you Electricity, Gas, Water, Telephone and Internet connections to some of Australia’s leading providers. This is a value added service independent of your Tenancy Application; you are not obligated to use Foxie.
Condition Reports
When you move into the property, be very particular with the Condition Report and make sure you mark down anything not already outlined on the report. If you do not mark it down, you will be liable for discrepancies when you vacate. You must return the Condition Report to our office within three working days of moving into the property.
Keep the report in a safe place during your tenancy, as you will need to refer to the report when vacating the property.
Repairs and Maintenance
We have an expert team of qualified tradespeople to carry out repairs and maintenance to the properties we manager.
It is important when you notice a maintenance issue that you inform our office as soon as possible (in writing). This can be done using the maintenance request form and can be issued via email, fax or mail. Jobs requiring attention by tradespeople firstly require permission from the landlord.
Please be aware that works carried out on the property by any person not approved under a work order from Planinsek Property Group may result in your liability to pay the account.
Ending the Tenancy and leaving the Property
The Residential Tenancies Act 1997 is explicit about how a tenancy ends. It can occur when one of the parties to the Tenancy Agreement gives notice to the other party. In other words your tenancy does not conclude at the end of the Tenancy Agreement.
If you want to vacate the property at the end of the Agreement you must give written notice 28 days beforehand. Contact the office to obtain a Notice to Vacate Form.
If you want to vacate during the term of the Agreement, you will be breaking the Agreement and will be responsible for rent until the property is again tenanted plus the landlord’s normal costs in reletting.
